Home Contact
How can we help?
Plan a new trip across Spain or get help with a booking you've already made. Our travel planners in Madrid answer every call and message.
Opening hours
- Monday – Friday09:00 – 19:00
- Saturday10:00 – 14:00
- Sunday & holidaysClosed
Madrid time (CET/CEST).
Quick answers
The questions travellers ask us most. Can't find yours? Use the form below.
Is my booking confirmed when I send a request?
No. A booking request lets us check availability. Your booking is confirmed only when we email you a written confirmation with the final price. See our booking terms.
How do I change or cancel my booking?
Send us a message with the topic "Change or cancel a booking" and your BKG- reference, or call us. Charges depend on how close to departure you cancel, as set out in our cancellation policy.
Do you offer private tours?
Yes. Most routes can run privately for your group, and we can build a custom itinerary. Use the group and custom trip form.
What's included in the tour price?
Your confirmation lists exactly what's included, usually hotels, a licensed local guide, and train tickets between cities. Flights to Spain are not included unless stated.
How do I make a complaint?
Send a message with the topic "Complaint". We reply within one working day and aim to resolve complaints within 30 days. Official complaint forms (hojas de reclamaciones) are available at our office.
Get in touch
Choose how you'd like us to reach you.